FAQ & Support

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FAQ

How many gestures can the Gesture Experience support?
The gesture sensor can support up to 5 different gestures: left/right, back/forth, down

What is the detection range of the gesture sensor?
The detection range is 5cm – 20cm.

How many gesture sensors can 1 system support?
As many as needed. The Interactive Collection is designed to add any number of sensors and triggers to any experience.  

Can the gesture experience help to save energy?
Yes, we can program the gesture experience to switch on and off any screen or adjust to a product that does not need to work when there is no interactivity.

Can the gesture sensor replace an existing physical button on an existing system?
Yes, since the system is modular and updatable, gesture sensors can replace existing triggers, or be added to an existing system.

Can the motion sensor and the gesture sensor work together on the same system?
Yes, add as many sensors as you need to one system

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FAQ

How many buttons can be added to an experience
As many as needed.

Is there a limitation to the number of buttons on a single GPIO interface?
Up to four touchless buttons.

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FAQ

How can RFID commands be changed?
RFID interactivity can be designed and updated using the Interactive Editor.

How many RFID tags can one Lift & Learn system read?
The Lift & Learn Experience is designed to support up to 1,000 tags.

How many RFID tags can one RFID receiver read at a time?
One RFID receiver can read up to four tags at a time.

What is the difference between RFID based and magnet sensor based Lift & Learn Experiences?
The magnet sensor supports one piece of content in a single location while the RFID can support a variety of content in more than one location.

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FAQ


How can voice commands be programmed? The voice command controller can be programmed using the Outform Interactive Editor and trigger different kind of interactive experiences.

How many commands can run on the Voice Experience?
The Voice Experience was designed to support up to 40 commands.

What key words can be used?
The Voice Experience is programmed with the main generic commands to activate retail displays: “Play”, “Continue”, “Stop”, Next Track”, “Previous Track”, "Select", "Turn Up", "Turn Down", "Yes", "No".

How do I avoid false commands?
Make sure your display does not include keywords which activate the voice commands.

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FAQ

How can RFID commands be changed?
RFID interactivity can be designed and updated using the Interactive Editor.

How many RFID tags can one Place & Learn System read?
The Place & Learn System is designed to support up to 1,000 tags.

How many RFID tags can one RFID receiver read at a time?
One RFID receiver can read up to four tags at a time.

Can the Place & Learn Experience facilitate product comparison?
Yes, since the RFID receivers can detect more than one RFID tag at a time, any combination of product comparisons are achievable.

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FAQ

Does it work with both Android and iPhone?
Yes, the technology supports both systems.

Do I need to be connected to internet to use the QR Experience?
No, the experience creates an off-line connection between mobile and the control center, however the mobile wifi needs to be on.

Do I need to download any application to use the QR Experience ?
No special download is needed.

How do I disconnect from the service?
The connection will be automatically lost after 10 seconds with no interaction.

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FAQ

How many buttons can be added to an experience
As many as needed.

Is there a limitation to the number of buttons on a single GPIO interface?
Up to 4 illuminated buttons and up to 8 non-illuminated buttons.

Can the color of the illuminated led be customized?
Yes, the color can be customized.

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FAQ

What is the detection range of the motion sensor?
The detection range is 20cm – 80cm.

How many motion sensors can 1 system support?
As many as needed. The Interactive Collection is designed to add any number of sensors and triggers to any experience.

Can the Motion Experience help save energy?
Yes, you can program the Motion Experience to switch on and off any screen or product that does not need to work when there is no interactivity.

Can the notion sensor and the gesture sensor work together on the same system?
Yes, add as many sensors as you need to one system.

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RGB LIGHT ADD-ONS

FAQ

How many LED strips can be added to an experience?
As many as needed.

How long can one LED strip be?
The max length per single LED channel is 3 meters.

Can the LED strip be turned on and off?
Yes, and change brightness as needed.

Can the LED strip be triggered by any sensor?
Yes, the RGB light controller can be triggered by voice commands, buttons, motion or RFID.

WHITE LIGHT ADD-ON

FAQ

How many LED strips can be added to an experience?
As many as needed.

How long can one LED strip be?
The max length per single LED channel is 3 meters.

Can the led strip be turned on and off?
Yes, and change brightness as needed.

Can the LED strip be triggered by any sensor?
Yes, the White Light Controller can be triggered by voice commands, buttons, motion or RFID.

POWER SWITCH ADD-ON

FAQ

How many AC powered product can be controlled by the Power Switch Controller?
The Power Switch Controller controls up to 2 AC devices.

What voltage is the Power Switch Controller compatible with?
240v – 110v

What plug types can be supported?
US, EU, UK, AU

Can the Power Switch Controller be triggered by any sensor?
Yes, Power Switch Controller can be triggered by voice commands, buttons, motion or RFID.

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